Our Customer Service Team is available at:

LIVE CHAT
Icon on the bottom left side of your screen

EMAIL
hello@oneakids.com

Mon–Fri: 9am to 5pm EST
Closed on weekends.

Holiday Hours:
Closed on Christmas and New Year's Day

oneakids

<p>Rest assured, whether you&apos;re ordering from the USA, Canada, the UK, Ireland, or Australia, our team is committed to ensuring a smooth and timely delivery process from our New Jersey warehouse. We thank you for your trust in us and look forward to fulfilling your order.&#xA0;</p>

Rest assured, whether you're ordering from the USA, Canada, the UK, Ireland, or Australia, our team is committed to ensuring a smooth and timely delivery process from our New Jersey warehouse. We thank you for your trust in us and look forward to ful

GENERAL INFORMATION

SHIPPING POLICY

PROCESSING TIME

SHIPPING TIME

DO YOU OFFER FREE SHIPPING?

HOW CAN I TRACK MY ORDER?

I JUST PLACED MY ORDER, WHEN WILL I RECEIVE IT?

WHERE ARE ORDERS SHIPPED FROM?

DO YOU SHIP OUTSIDE THE UNITED STATES?

HOW DOES REAL TIME INVENTORY WORK?

IS MY CREDIT CARD SECURE?

WHERE IS ONEA LOCATED?

DO YOU MAKE PRICE ADJUSTMENTS?

INFLUENCERS & BRANDS – WANT TO COLLABORATE?

SOCIAL MEDIA POLICY

HAVE A QUESTION THAT'S STILL UNANSWERED?

WHOLESALE

FAQs

SIZE CHART

CAN I CANCEL MY ORDER?

HOW DO I PLACE ORDERS?

CAN I CHANGE MY SHIPPING ADDRESS?

HOW DO I PAY FOR MY ORDER?

WHAT SHOULD I DO IF I RECEIVE A DEFECTIVE OR DAMAGED ITEM?

ORDER MANAGEMENT

WHAT ARE YOUR PRODUCTS MADE OF?

HOW DO I WASH/CARE FOR MY ONEA?

WHY DON'T THE SIZES ON SOME PRODUCT TAGS MATCH THE SIZE I ORDERED?

WHERE ARE YOUR PRODUCTS MANUFACTURED?

PRODUCT FAQ's

RETURN / EXCHANGE POLICY?

REFUND POLICY

DAMAGES AND ISSUES

EXCEPTIONS / NON-RETURNABLE ITEMS

EXCHANGES

RETURN FEES

REFUNDS

GENERAL INFORMATIONUpdated 10 months ago