Our Customer Service Team is available at:

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EMAIL
hello@oneakids.com

Mon–Fri: 9am to 5pm EST
Closed on weekends.

Holiday Hours:
Closed on Christmas and New Year's Day

oneakids

Our commitment to quality means all orders undergo a standard processing period. We aim to dispatch your order within 24-48 business hours from the time the order is confirmed. This includes meticulous inspection and careful packaging of your chosen items to ensure they meet our high standards before being handed off to our shipping partners. All orders are shipped from our warehouse in New Jersey, ensuring efficient delivery across the USA, Canada, the UK, Ireland, and Australia.

Our commitment to quality means all orders undergo a standard processing period. We aim to dispatch your order within 24-48 business hours from the time the order is confirmed. This includes meticulous inspection and careful packaging of your chosen

PROCESSING TIME

SHIPPING POLICY

SHIPPING TIME

DO YOU OFFER FREE SHIPPING?

GENERAL INFORMATION

HOW CAN I TRACK MY ORDER?

I JUST PLACED MY ORDER, WHEN WILL I RECEIVE IT?

WHERE ARE ORDERS SHIPPED FROM?

DO YOU SHIP OUTSIDE THE UNITED STATES?

HOW DOES REAL TIME INVENTORY WORK?

IS MY CREDIT CARD SECURE?

WHERE IS ONEA LOCATED?

DO YOU MAKE PRICE ADJUSTMENTS?

INFLUENCERS & BRANDS – WANT TO COLLABORATE?

SOCIAL MEDIA POLICY

HAVE A QUESTION THAT'S STILL UNANSWERED?

WHOLESALE

FAQs

SIZE CHART

CAN I CANCEL MY ORDER?

HOW DO I PLACE ORDERS?

CAN I CHANGE MY SHIPPING ADDRESS?

HOW DO I PAY FOR MY ORDER?

WHAT SHOULD I DO IF I RECEIVE A DEFECTIVE OR DAMAGED ITEM?

ORDER MANAGEMENT

WHAT ARE YOUR PRODUCTS MADE OF?

HOW DO I WASH/CARE FOR MY ONEA?

WHY DON'T THE SIZES ON SOME PRODUCT TAGS MATCH THE SIZE I ORDERED?

WHERE ARE YOUR PRODUCTS MANUFACTURED?

PRODUCT FAQ's

RETURN / EXCHANGE POLICY?

REFUND POLICY

DAMAGES AND ISSUES

EXCEPTIONS / NON-RETURNABLE ITEMS

EXCHANGES

RETURN FEES

REFUNDS

PROCESSING TIMEUpdated 10 months ago