CAN I CANCEL MY ORDER?
Cancel your order penalty-free! Ensure you do so before it ships by replying to your order confirmation. If the item has already been dispatched, simply utilize our hassle-free return process for a full refund.
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ORDER MANAGEMENT
HOW DO I PLACE ORDERS?
Ordering at Onea's Online shop is straightforward. From the product page, just select the size of the item you want and the quantity, then click "Add to Bag". Once you're done shopping, click on the Shopping Bag button at the top of the page and foll
CAN I CHANGE MY SHIPPING ADDRESS?
If you've entered an incorrect or misspelled address, just respond to your order confirmation email with the correct details. We'll update it and send you an updated confirmation promptly! You can also email us any time to make any changes in your or
HOW DO I PAY FOR MY ORDER?
For your convenience, we accept all major credit cards (American Express, VISA, MasterCard, and Discover/Novus), PayPal, Apple Pay and Onea Kids Gift Cards.
WHAT SHOULD I DO IF I RECEIVE A DEFECTIVE OR DAMAGED ITEM?
If you received a damaged or defective product please reach out to us.Our team will collect the information needed and come to a solution that works for you.